It is important for public bodies to continuously strive to improve the service that they provide to their stakeholders. To do this we need to monitor and evaluate our performance to ensure that we perform in line with standards, getting optimum use from our resources and ensuring best practice.
The Police Investigations & Review Commissioner (PIRC) uses a Balanced Scorecard to measure performance. The Balanced Scorecard translates our corporate plan and business plans into a set of performance measures. These measures provide a view of the overall performance of the organisation and allow us to assess our progress in achieving our goals.
Through our corporate and business plans we have identified our objectives and translated these into strategic actions. The objectives set out in our Corporate Plan 2013-2016 are derived from the legislation under which the PIRC was established, as well as the Scottish Government's National Outcomes. Taking into account these objectives, performance measures were developed across four perspectives; business effectiveness (to be successful, what business processes should we be good at?), improvement and development (to be successful, how will we sustain our ability to learn and to improve?), PIRC relationships (to be successful, how should we appear to our key stakeholders?) and PIRC operations (to be successful, how should we appear to those who provide our financial resources?)
Our performance reports contain the Balanced Scorecard, accompanying commentary and additional supporting statistics. We will undertake a review of the performance management report every six months, taking into account feedback received from stakeholders. All performance reports can be viewed here.