Posted: Monday 30 January 2017

Commissioner makes 6 recommendations in 3 complaint handling reviews


The Police Investigations & Review Commissioner (PIRC) has found that 6 complaints out of 14 made to Police Scotland were not dealt with to a reasonable standard in her complaint handling reviews published today, Monday 30 January 2017. A total of 6 recommendations were issued.

In 212.16, the complaints arose from an officer's investigation into an alleged assault reported by the applicant.

Two complaints were reviewed, namely:

  1. that a police report was rejected by Case Management and not passed to the Crown Office and Procurator Fiscal Service due to a lack of corroborative evidence when there was such evidence;
  2. that an officer said she found the investigation difficult to deal with but did not pass the investigation to another officer; that the officer said she found it hard to believe the suspect would behave like he did and that the officer advised the applicant he should not discuss the case.

The review found that neither complaint was dealt with to a reasonable standard. Two recommendations were made in this connection. 

Read the complaint handling review here>>

In 295.16 the complaints arose from the police investigation into the applicant's report that his vehicle had been struck by another vehicle and that he believed the driver to have been under the influence of drugs or alcohol.

Seven complaints were considered, namely:

  1. that an officer failed to investigate if medication was a factor in a road traffic collision;
  2. that an officer failed to investigate if the driver's vehicle was fit for road use;
  3. that an officer had an aggressive manner;
  4. that a civilian staff member advised that the applicant's complaint had been recorded but this was incorrect;
  5. that a civilian staff member denied that the applicant made a complaint to her and disagreed with his version of events;
  6. that the applicant was contacted by an officer about whom he had raised a complaint;
  7. that the applicant was given conflicting information regarding whether or not the road traffic collision was a reportable incident.

The review found that five of the applicant's complaints were dealt with to a reasonable standard while the remaining two were not. One recommendation was made in this connection.

Read the complaint handling review here>>

387.16 The complaints in this case arose from the applicant's on-going dispute with her neighbours.

Five complaints were reviewed, namely:

  1. that officers carried out insufficient enquiries into an incident at the applicant's home address;
  2. that the applicant was not afforded the opportunity to read the statement she provided or have the statement read back to her before she signed it;
  3. that officers carried out insufficient enquiries into an incident at the applicant's home address involving alleged damage to a gate;
  4. that the applicant was provided with insufficient feedback in relation to the incident where her gate was allegedly damaged;
  5. that the applicant was not afforded the opportunity to read the statement she provided or have the statement read back to her before she signed it.

The review found that 3 of the complaints were dealt with to a reasonable standard and 2 were not. Three recommendations were made in this connection.

Read the complaint handling review here>>

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