Posted: Monday 27 February 2017

Commissioner makes 2 recommendations in 3 complaint handling reviews


The Police Investigations & Review Commissioner (PIRC) has found that 2 complaints out of 6 made to Police Scotland were not dealt with to a reasonable standard in her complaint handling reviews published today, Monday 27 February 2017. A total of 2 recommendations were issued.

In 403.16, the complaints arose from police officers attending at a property rented by the applicant following an allegation from her landlord that she had been assaulted by the applicant.

Two complaints were reviewed, namely that:

1. Police Scotland did not recognise that the applicant's landlord acted criminally by evicting her from the house; and

2. officers did not investigate an assault on the applicant by her landlord and his wife.

The review found that one complaint was dealt with to a reasonable standard while one was not. One recommendation was made in this connection.

Read the complaint handling review here>>

The complaint in 418.16 arose when police officers attended at the applicant’s address in search of a family member.

One complaint was reviewed, namely that police officers failed to identify themselves by giving their shoulder numbers and names.

The review found that the complaint was dealt with to a reasonable standard. No recommendations were made.

Read the complaint handling review here>>

In 356.16, the complaints arose from police officers' attendance at the applicant's property on 16 April 2016 in connection with a reported disturbance.

Three complaints were reviewed, namely:

1. that police officers entered the applicant's property and damaged carpets in the process;

2. that the applicant was grabbed and pushed against a door and handcuffs were applied which caused bruising; and

3. that a police officer grabbed the applicant's arm.

The review found that two of the complaints were dealt with to a reasonable standard and one was not. One recommendation was made.

Read the complaint handling review here>> 

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