Posted: Monday 6 March 2017

Commissioner makes 8 recommendations in 6 complaint handling reviews


The Police Investigations & Review Commissioner (PIRC) has found that 7 complaints out of 15 made to Police Scotland were not dealt with to a reasonable standard in her complaint handling reviews published today, Monday 6 March February 2017. A total of 8 recommendations were issued.

In 118.16, The complaints arose from the applicant's involvement in an altercation with a workman.

Three complaints were considered:

1. that Constable C allowed a workman to illegally alter a communally-owned part of the building without the appropriate agreements or a Building Warrant;

2. that Constable C ignored warnings from the applicant that the work was dangerous and could cause damage to the building;

3. that Constable C both supported and continued the harassment of the applicant initiated by the workman involved in the incident.

The review found that one complaint was dealt with to a reasonable standard while the remaining two complaints were not. Two recommendations were made in this connection.

Read the complaint handling review here>>

In 371.16, The complaints in this case arose from the applicant being entered onto Police Scotland's Vulnerable Person's Database (VPD).

Three complaints were reviewed, namely:

1. that the decision to submit a concern report and enter the applicant onto the VPD was unjustified;

2. that an officer carried out an investigation without discussing the matter with the applicant, and then failed to respond to his request for a meeting;

3. that Police Scotland did not advise the applicant that he was the subject of a concern report.

The review found that none of the complaints were dealt with to a reasonable standard. Three recommendations were made.

Read the complaint handling review here>>

The complaints in 464.16 arose from the applicant's contact with police following an alleged disturbance at his home address .

Two complaints were reviewed, namely:

1. that officers failed to obtain a statement from a witness to a disturbance at the applicant's home address;

2. that an officer informed the applicant he would be charged if he pursued a criminal complaint.

The review found that both complaints were dealt with to a reasonable standard. No recommendations were made.

Read the complaint handling review here>>

In 467.16, the complaints arose from the applicant’s partner’s arrest.

Three complaints were considered:

1. that an officer failed to provide an explanation as to why the applicant’s partner was arrested;

2. that an officer used excessive force when arresting the applicant’s partner;

3. that an officer failed to pass on £3 given to him by the applicant to pay her partner’s taxi fare.

The review found that two complaints were dealt with to a reasonable standard while the remaining complaint was not. A single recommendation was made in this connection.

Read the complaint handling review here>>

The complaint in 475.16 arose from the applicant being stopped and issued a Fixed Penalty Notice for allegedly speeding.

Two complaints were reviewed, namely:

1. that the information contained within the police officers’ statements was inaccurate and inconsistent; and;

2. that Police Scotland provided evidence to the COPFS which quoted inaccurate ticket numbers and referred to the applicant as "she".

The review found that one of the complaints was dealt with to a reasonable standard and one was not. Two recommendations were made.

Read the complaint handling review here>>

In 483.16, the complaints arose from officers' attendance at the applicant's home.

Two complaints were reviewed, namely:

1. that the officers gained entry to the applicant's home without authority by "badgering" her daughter;

2. that officers questioned the applicant's daughter in relation to a matter they were investigating without an adult being present.

The review found that both complaints were dealt with to a reasonable standard. No recommendations were made in this connection.

Read the complaint handling review here>>

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