Report - Police Scotland

Police Body:
Reports, Police Scotland
24 July 2017
Download Report - Police Scotland

The complaints in this case arose from an incident in which the applicant's son's car was stolen after Police Scotland had been informed that the keys had been taken in an earlier burglary.

Three complaints were reviewed, namely:

1. that Police Scotland failed to timeously allocate resources following the report that the car keys had been stolen;

2. that a call handler was rude to the applicant's wife;

3. that Police Scotland kept the car for policing purposes and was therefore liable for the costs incurred in this connection.

The review found that one of the complaints was dealt with to a reasonable standard while two were not. Two recommendations were made in this connection. A learning point was also identified.

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