Report - Police Scotland

Police Body:
Reports, Police Scotland
5 September 2017
Download Report - Police Scotland

The complaints in this case arose from the applicant telephoning Police Scotland's Service Centre.

Two complaints were considered, namely:

1. that Service Centre Advisors gave the applicant's daughter more information about his wife's welfare than they gave to him; and

2. that a Service Centre Advisor gave the applicant incorrect information about his wife's welfare.

It was found that neither complaint was handled to a reasonable standard. Two recommendations and a learning point were issued in this connection.

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