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Reviews


The Police Investigations & Review Commissioner carries out independent review of the way in which police bodies operating in Scotland deal with complaints made by members of the public.

The Commissioner often publishes reports, known as Complaint Handling Reviews, in anonymised form. This is to provide assurance to the public that there is robust and independent oversight of police complaints handling in Scotland. On occasion a press release to highlight in the media an issue arising from a CHR may be issued, these can be found in the press centre.

Here you will find Complaint Handling Reviews published by the Commissioner.  All reviews are completely anonymised prior to publication. 

Click here to access reviews carried out under the Police Complaints Commissioner for Scotland.

  • Title:
    Report - Police Scotand
    Reference:
    PIRC/00525/16
    Police Body:
    Police Scotland, Report
    Date:
    1 May 2017
    Download:
    Download Report - Police Scotand
    525.16 The complaints in this case arose from the applicant reporting vehicular obstructions to Police Scotland. Two complaints were considered, namely: 1. that Police Scotland had failed to achieve "results" in relation to building site vehicles blocking pavements and roads at the applicant's address; and 2. that Police Scotland failed to follow up on information passed to them by the applicant regarding a builder verbally abusing one of his neighbours. It was found that both complaints were dealt with to a reasonable standard. No recommendations were made.
  • Title:
    Report - Police Scotand
    Reference:
    PIRC/00476/16
    Police Body:
    Police Scotland, Report
    Date:
    1 May 2017
    Download:
    Download Report - Police Scotand
    476.16 The complaint in this case arose from the applicant's report of an alleged sexual assault. One complaint was reviewed, namely that despite the applicant informing officers she was willing to undergo a medical examination, this did not take place. The review found that the complaint was dealt with to a reasonable standard but a recommendation was made. ** UPDATE - All recommendations have now been implemented **
  • Title:
    Report - Police Scotand
    Reference:
    PIRC/00402/16
    Police Body:
    Police Scotland, Report
    Date:
    28 April 2017
    Download:
    Download Report - Police Scotand
    402.16 The single complaint reviewed in this case arose from the response of police officers to the applicant being sworn at by another patron of a public house. The review found that the complaint was dealt with to a reasonable standard. No recommendations were made.
  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00453/16
    Police Body:
    Police Scotland
    Date:
    25 April 2017
    Download:
    Download Report - Police Scotland
    453.16 The complaints in this case arose from an incident in which the applicant was strip searched when being taken into police custody. Four complaints were reviewed, namely: 1. that an officer did not identify himself; 2. that an officer acted in an intimidating manner and harassed the applicant; 3. that the applicant was strip searched by officers and the reason for search was not explained to him; and 4. that an officer threw the applicant's shoes on to the floor whilst stating "two AK47's". The review found that two complaints were dealt with to a reasonable standard while two were not. Two recommendations were made in this connection. A learning point was also identified. ** UPDATE - All recommendations have now been implemented **
  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00517/16
    Police Body:
    Police Scotland
    Date:
    25 April 2017
    Download:
    Download Report - Police Scotland
    517.16 The complaints in this case arose from officers seizing the applicant's vehicle. One complaint was reviewed, namely, that officers failed to use a free uplift facility causing the applicant to incur a cost of £150 when he attended to collect his vehicle. The review found the complaint was dealt with to a reasonable standard. No recommendations were made.
  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00570/16
    Police Body:
    Police Scotland
    Date:
    24 April 2017
    Download:
    Download Report - Police Scotland
    570.16 The complaint in this case arose from officers repeatedly attending at the home address of the applicant to search for her son who had absconded from prison. One complaint was reviewed, namely that officers stood on top of and damaged the applicant's fridge/freezer unit. The review found that the complaint was dealt with to a reasonable standard. No further action is required in this connection.
  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00518/16
    Police Body:
    Police Scotland
    Date:
    24 April 2017
    Download:
    Download Report - Police Scotland
    518.16 The complaints in this case arose from the applicant being subject to various police vehicle stops. One complaint was reviewed, namely that between 2014 and 2015, officers from Police Scotland harassed the applicant by repeatedly stopping him in his vehicle. The applicant alleges that these stops happened because of reports made to the police by Mr A. The review found that the complaint was not dealt with to a reasonable standard. Two recommendations were made and a learning point identified.
  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00473/16
    Police Body:
    Police Scotland
    Date:
    24 April 2017
    Download:
    Download Report - Police Scotland
    473.16 The complaints in this case arose from a police investigation into an allegation of fraud reported by the applicant. Three complaints were reviewed, namely: 1. that an officer did not contact the applicant in response an email of 2 August 2016; 2. that the officer did not seek the applicant's permission to contact the solicitor dealing with his aunt's estate; and 3. that the officer did not conduct a full investigation. The review found that two of the complaints were dealt with to a reasonable standard while one was not. One recommendation was made. This recommendation has now been implemented by Police Scotland.
  • Title:
    Report - Police Scotland
    Reference:
    PIRC00489/16
    Police Body:
    Police Scotland
    Date:
    24 April 2017
    Download:
    Download Report - Police Scotland
    489.16 The complaint in this case arose from the applicant's car being seized by Police Scotland. The single complaint considered was that police officers arranged for the removal of the applicant's vehicle when it was not causing an obstruction and without giving the applicant the opportunity to move the car herself. It was found that the complaint was dealt with to a reasonable standard. No recommendations were made.
  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00275/16
    Police Body:
    Police Scotland
    Date:
    24 April 2017
    Download:
    Download Report - Police Scotland
    275.16 The complaints in this case arose from the applicant's application to renew his shot gun certificate. Four complaints were reviewed, namely: 1. that there was a lack of contact from Police Scotland to progress the applicant's application for the renewal of his shotgun certificate; 2. that the decision not to grant the applicant with a temporary permit was unfair; 3. that the decision to contact the applicant's GP was unjustified and not in line with the Home Office firearms guidelines; and 4. that the officer initially allocated the applicant's complaint enquiry inappropriately discussed matters with an officer subject to the complaint. The review found that none of the complaints were dealt with to a reasonable standard. Four recommendations were made.