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Reviews


The Police Investigations & Review Commissioner carries out independent review of the way in which police bodies operating in Scotland deal with complaints made by members of the public.

The Commissioner often publishes reports, known as Complaint Handling Reviews, in anonymised form. This is to provide assurance to the public that there is robust and independent oversight of police complaints handling in Scotland. On occasion a press release to highlight in the media an issue arising from a CHR may be issued, these can be found in the press centre.

Here you will find Complaint Handling Reviews published by the Commissioner.  All reviews are completely anonymised prior to publication. 

Click here to access reviews carried out under the Police Complaints Commissioner for Scotland.

  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00361/16
    Police Body:
    Reports, Police Scotland
    Date:
    24 January 2017
    Download:
    Download Report - Police Scotland
    361.16 The complaint in this case arose from officers attendance at the applicant's home address following his report of a theft. One complaints was reviewed, namely that one of the officers was uncivil. The review found that the complaint was dealt with to a reasonable standard. No recommendations were made.
  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00276/16
    Police Body:
    Report, Police Scotland
    Date:
    16 January 2017
    Download:
    Download Report - Police Scotland
    276.16 The complaints in this case arose from an allegation of a potential fraud made by the applicant. Four complaints were considered, namely: 1) that Police Scotland staff told the applicant that her report of a crime had been written off as a civil matter; 2) that another officer decided that the allegation made by the applicant was a civil ownership dispute, but had not been present when she made the allegation; 3) that an officer was incapable of carrying out the investigation by himself; and 4) that no progress was made by Police Scotland between the time the applicant reported the allegation and made her complaint. Three recommendations were made.
  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00280/16
    Police Body:
    Report, Police Scotland
    Date:
    16 January 2017
    Download:
    Download Report - Police Scotland
    280.16 The complaints in this case arose after the applicant reported historical sexual abuse to Police Scotland. Two complaints were reviewed, namely: 1) that Police Scotland informed the applicant and her representatives that no electronic record of statements she had provided could be found; and 2) that the applicant was not provided with sufficient updates about her case. The review found that one of the complaints was dealt with to a reasonable standard and one was not. One recommendation was made.
  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00303/16
    Police Body:
    Reports, Police Scotland
    Date:
    16 January 2017
    Download:
    Download Report - Police Scotland
    303.16 The complaints in this case arose from the applicant's contact with police in relation to two incidents involving his ex-wife. Three complaints were reviewed, namely: 1) that the applicant was held in custody longer than necessary; 2) that the applicant was harassed by officers when he was on bail; and 3) that threats and malicious statements were made towards him by officers during an incident. The review found that all three of the complaints were dealt with to a reasonable standard.
  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00268/16
    Police Body:
    Report, Police Scotland
    Date:
    4 January 2017
    Download:
    Download Report - Police Scotland
    268.16 The complaints in this case arose from a police officer's involvement with the applicant following an incident on 8 December 2010. Two complaints were reviewed, namely: 1) that a witness statement was not taken until three months after the incident occurred and, as a result, did not contain elements of the charge against the applicant; 2) that, as the statement had not yet been taken, the case submitted to the Procurator Fiscal by a police officer did not contain all of the facts. The review found that the complaints were not dealt with to a reasonable standard. Two recommendations were made in this connection.
  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00347/16
    Police Body:
    Report, Police Scotland
    Date:
    4 January 2017
    Download:
    Download Report - Police Scotland
    347.16 The complaint in this case arose from the applicant's interaction with police officers whilst he was taking photographs at the scene of an incident. One complaint was reviewed, namely that an officer behaved in a childish, sarcastic, belligerent and unprofessional manner. The review found that the complaint was not dealt with to a reasonable standard. One recommendation was made.
  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00052/16
    Police Body:
    Report, Police Scotland
    Date:
    28 December 2016
    Download:
    Download Report - Police Scotland
    52.16 The complaints in this case arose from the applicant's arrest on an apprehension warrant. Four complaints were reviewed, namely: 1) that the applicant was arrested unnecessarily; 2) that the applicant was not kept informed of the proceedings taken against him; 3) that a malicious complaint was made about the applicant which was not properly investigated; 4) that the applicant was not properly charged or reported by summons. The review found that all four complaints were dealt with to a reasonable standard. No recommendations were made in this connection.
  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00067/16
    Police Body:
    Report, Police Scotland
    Date:
    28 December 2016
    Download:
    Download Report - Police Scotland
    67.16 The complaints in this case arose from a dispute between the applicants and a neighbour. Five complaints were considered, namely: 1) that a member of civilian Police staff failed to record the applicants' allegation of verbal abuse and damage to their property; 2) that Police Scotland took too long to speak to the individual whom the applicants suspected of causing damage to their property; 3) that an officer who responded to the applicants' report on 24 July 2015 lacked interest and had a poor attitude; 4) that an officer who attended at the applicants' home on 3 October 2015 involved himself in a civil matter, causing the applicants financial difficulties; and 5) that an officer informed the applicants that they may be subject to a verbal warning when the applicants do not believe he had any grounds to say this. The review found that three complaints were dealt with to a reasonable standard while the remaining two were not. Two recommendations were made in this connection.
  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00164/16
    Police Body:
    Report, Police Scotland
    Date:
    28 December 2016
    Download:
    Download Report - Police Scotland
    164.16 The complaints in this case arose from a search under warrant of the applicant's home. The warrant was granted on the basis that the applicant's son lived at the applicant's home but the applicant contends that he had not done so for some time. Four complaints were reviewed, namely: (1) that officers obtained a warrant based on inaccurate information that the applicant's sons resided there; (2) that officers searched the applicant's personal belongings even though his sons did not reside at his home; (3) that the applicant was not contacted prior to officers forcing entry; and (4) that officers stated that a letter found within the applicant's property addressed to his son justified the search.The review found that one of the complaints was dealt with to a reasonable standard and three were not. Three recommendations were made and a learning point was identified.
  • Title:
    Report - Police Scotland
    Reference:
    PIRC/00423/15
    Police Body:
    Report, Police Scotland
    Date:
    28 December 2016
    Download:
    Download Report - Police Scotland
    423.15 The complaint in this case arose from the applicant's involvement with the police following her reporting that she had been raped. One complaint was reviewed, namely: that an officer, when conducting a criminal investigation, behaved abusively and unprofessionally towards the applicant and asked inappropriate questions. The review found that the complaint was not dealt with to a reasonable standard. One recommendation was made in this connection and a learning point was identified.